FAQ

Please don’t hesitate to contact us if you have questions

Click here for SMS Commands information


Question Answer
How can I reset my password? To reset your account password, visit the Parent Web Portal site at family.mmguardian.com and click on the forgotten password link. An email will be sent to your registered email address with a unique link to follow to reset the password. Provided that the phone(s) with an installed and registered MMGuardian app have data connectivity at the time that the password is reset, or soon after, then the new password will also take effect in the app
I’ve forgotten my password! There are two options:
1. Follow the account password reset process, as described above, or:
2. Depending on the type of phone that your child uses, you may see a “Forgotten Password” button on the password entry screen when launching the app on your child’s phone. If this button is present, tap on it and then select an admin phone, and the app will send the password to the admin phone via an SMS text message.

Question Answer
Does my child’s phone require an internet data plan to make use of the Parent Web Portal, or can I rely on just a home WiFi network connection? Your child’s phone will need to have a data plan, as the web portal communicates with the app over the internet. Whilst it is possible to use just a home WiFi network, this will mean that the web portal will not be able to communicate with the phone when it is not at home, so that “time critical” functions such as Lock or Locate would not work immediately when needed. If the phone can not be immediately contacted, the system will send the messages when the phone is back online. So, for changing function configurations which are not time critical, it may be possible to rely on use of a home WiFi network only.
How can I get to view my child’s SMS text messages? There are two options:
1. Use the (Text) Monitor function to create a list of words that are of concern. SMS Text messages sent to or from the child’s phone will be scanned by the app on their phone, and any that contain words from the parent defined list will be sent as an admin alert. Admin alerts can be viewed on the parent web portal’s Reports section, and are also sent to the Parent App, or can optionally be sent from the app on the child’s phone as a text message to the admin phone.
2. All SMS messages can be viewed on the Parent Web Portal if the “Collect Detailed SMS Data” checkbox in the Phone Usage screen’s Overview section is selected. When this is enabled, the app will start to send in details of all SMS messages at the end of each day, and will then be viewable in the SMS Messages section of the Phone Usage screen. Please note that this option is disabled by default.
How can I get to see the details of the calls made to or from my child’s phone? Details of voice calls can be viewed on the Parent Web Portal if the “Collect Detailed Call Data” checkbox in the Phone Usage screen’s Overview section is selected. When this is enabled, the app will start to send in details of all calls at the end of each day, and will then be viewable in the Phone Calls section of the Phone Usage screen. Please note that this option is disabled by default.
The App Usage report just says that no data has been downloaded. How can I get to see the App Usage report? Please ensure that the app on your child’s phone has been updated to at least version 1.3.18. (The version number can be seen either from within the MMGuardian app, at the bottom of the Settings screen, or from the Android Settings “App” menu, when selecting the MMGuardian app).

Question Answer
Does my child’s phone require an internet data plan to make use of the Parent App, or can I rely on just a home WiFi network connection? Your child’s phone will need to have a data plan, as the web portal communicates with the app over the internet. Whilst it is possible to use just a home WiFi network, this will of course mean that the web portal will not be able to communicate with the phone when it is not at home, so that “time critical” functions such as Lock or Locate would not work immediately when needed. If the phone can not be immediately contacted, the system will send the messages when the phone is back online. So, for changing function configurations which are not time critical, it may be possible to rely on use of a home WiFi network only.
How can I prevent my phone from generating a notification every time an alert is received from the child’s phone? From version 1.0.8, the Parent App includes settings to enable or disable user notifications. See this blog article for additional information.

Question Answer
How do I uninstall MMGuardian? For versions of MMGuardian from 1.14 onwards, you must first ensure that “Uninstall Protection” is disabled (in the MMGuardian application’s own settings screen). Then just follow the standard android app uninstall process:For Android 2.x.x Devices: Home screen->Settings->Applications->Manage applications-> click on MMGuardian->click on ‘uninstall’ and you are all set. For Android 4.x.x Devices: Home screen->Settings->Application Manager -> click on MMGuardian->click on ‘uninstall’ and you are all set.
Can my child disable or uninstall MMGuardian? No, your child can’t disable the MMGuardian configurations, because the app is password protected with the parent “Admin” password that you selected when installing the app.Additionally, from version 1.14 onwards, you may enable “Uninstall Protection” in the application’s settings screen. This provides additional protection against uninstalling the app from within the phone or via PlayStore. When installing the app onto recent Android devices (versions 4.x.x) we recommend enabling Uninstall Protection, since this is required to ensure that the application’s anti-tamper measures are fully effective. Note that by default, the application also sends you a daily report every evening, so if there is some problem, you won’t receive the report and can take whatever action you feel is necessary.
Can my child access the emergency services when the phone is locked? Absolutely! Your child should simply press the emergency button on the lock screen, which will allow them to dial 911 or the relevant number in your country. Your child may tap the emergency text button on the lock screen to send you a text message if they have a problem. The emergency call and emergency text buttons appear on both the lock screen and the safe driving screen, so your child has emergency access any time the phone is disabled.
Do I need to install MMGuardian to my own phone? No, MMGuardian only needs to be installed on your child’s phone. MMGuardian is controlled by text message commands from the Admin Phone. The only requirement for your phone, which must be added as Admin Phone during registration, is that it can send and receive SMS text messages that serve as commands. If you want to see the location of your kids on the map, you’ll need internet access on your phone as well.
Can I specify lock times in advance, instead of sending SMS text commands? Yes, you can! Simply go to the “Time Limits” feature in the application and choose the desired days and times for the phone to be locked.
How does MMGuardian prevent texting and driving? When Safe Driving is enabled, MMGuardian will lock the phone when it detects that it is moving at over 10 mph by using GPS based speed data provided by the phone. Once it is locked, the phone user can only take incoming calls from the Admin number(s). Any incoming text message will receive an automatic response generated by MMGuardian.So, in order for this feature to work, GPS has to be enabled on the phone. If not, MMGuardian will lock the phone every 30 seconds. To enable GPS go to: Home screen->Settings->Location (or Location and Security, depending on your phone model), then click on “Use GPS satellites”. MMGuardian depends on GPS data form the phone, so it may rarely lock the phone by mistake if GPS is passing the wrong info. This could happen if the phone is inside a building or in a place with many tall structures. To easily address this issue, you can either use the unlock command to remotely unlock the phone, or set up “Scheduled Unlock” times on the Safe Driving screen in MMGuardian to cover the times that you know for sure your kids are not driving. You can also tell your child to send a text to you using the emergency text button if this ever happens, so you can quickly unlock their phone.
I Am a Teen Driver and am interested in the Safe Driving feature. Can I use my own phone as admin phone? Yes, you can, IF you need the drive safety feature. But, you won’t be able to use other features effectively, especially when the phone is lost or locked. MMGuardian is a great an anti-theft app with its remote locate and lock features, we encourage you to use some other number (e.g. a Google voice number) as the Admin phone to take advantage of MMGuardian’s powerful features.
Can my kids and I have different phones from different carriers? Yes, absolutely. The requirement for the child’s phone is that it must be an android phone (2.2+) and it must have an SMS and a data plan. The requirement for your phone (the Admin Phone) is that it must have an SMS plan and be able to send text messages. If you want to see your kid’s location on a map, then it must also have a data plan. So, you and your kids can be on the same carrier or different carriers, and your Admin phone can be a feature phone, iPhone or Blackberry, it doesn’t matter; as long as they meet these requirements.
How do I locate my child’s phone using MMGuardian? Simple! Just text “Locate:” to your child’s phone for a one-time location. To track the phone for a specified length of time, text “Locate:” followed by the desired time interval, a comma, and the number of times you would like the phone to be located. It’s easier than it sounds; for example, to locate your child’s phone every 30 minutes for the next three hours, text “Locate:30,6″.P.S. Don’t include the “hyphens”!
Can I use MMGuardian app on an iPhone? Not yet. We are working on an iPhone release with more limited set of features due to the limitation of the iOS API.
How can MMGuardian help protect my child from cyber-bullying? Text messages are often used to commit cyber bullying. The MMGuardian application will let you know when your child is sending or receiving those kinds of texts. You may add your own choice of keywords that are common in cyber bullying, and the application will detect those sensitive keywords in texts sent to or from your child’s phone. If a word match is detected, the application will alert you on these keyword matches by sending an Alert SMS to you (the to the Admin Phone). It will also forward the entire text message that contains the sensitive word to you, for closer inspection and thereby allowing you to identify any potential bullying at the earliest stage, and take appropriate actions to protect your child. According to PEW, 26% of US teens have been bullied, so make sure your child is not one of them.
Can I schedule more than one lock period at a time? Yes, you can schedule up to four different lock/unlock schedules. For each schedule you can define the lock times and which days of the week are part of the schedule. MMGuardian makes this easy to do: just go to the “Time Limits” feature in the application, and chose the desired periods for the phone to be locked.
Can I turn the Safe Driving text and drive features off, if my child does not drive? Yes. You can turn it off. Note that this feature is off by default. If you need this feature, simply turn it on using the SMS text command, or in the Safe Driving screen in the app. Note that when the Safe Driving phone lock is turned on (by detecting rapid movement), there is a panic button for your child to use in case they need to make an emergency call or text.
Why does my child see my SMS commands, responses and admin alerts in their message app? This can occur if your child’s phone is using a version of Android of 4.4 or higher. Due to changes made in the Android system, the app is currently not able to hide SMS commands and responses to the admin phone on various phone models. As an alternative, we currently suggest to use the Parent Web Portal, or the Parent App, to send commands and receive alerts. On the portal and parent app, commands and alerts are sent via mobile data and not using SMS, so there is nothing to see in the phone’s message app. You may also wish to disable any optional admin SMS alerts (Track location update, Call Block alert, new app install etc) that may be currently enabled.
NOTE: If the situation is that your child is seeing the SMS commands that you send (lock:0, locate: etc), but your phone is not getting any response message back from the app, this is a different issue. It is probably due to the admin phone number being set incorrectly. Please double check that the admin number was entered correctly. The admin number(s) can be checked and changed from within the Settings screen of the app on your child’s phone, or from the Parent Web Portal.

Tablet App

Question Answer
Do you have an app for Android tablets? Yes! See the MMGuardian Tablet app page.
Can I send SMS commands to control the tablet, as with the phone version of the app? No. At this time, our tablet app is designed for tablets that, whilst they may have a data connection via WiFi or 3G/4G cellular networks, are not being used as a large phone!
Can my child disable or uninstall MMGuardian? No, your child can’t disable the MMGuardian configurations, because the app is password protected with the parent “Admin” password that you selected when installing the app.Additionally, you may enable “Uninstall Protection” in the application’s settings screen. This provides additional protection against uninstalling the app from within the phone or via PlayStore. When installing the app onto recent Android devices (versions 4.X.X) we recommend to enable Uninstall Protection, since this is required to ensure that the application’s anti-tamper measures are fully effective.

Permission Requested Description
Your Messages We use this permission to be able to provide the SMS text command capability, the Monitor feature and to send reports and alerts to the admin phone
Your Location This is needed to provide the Locate and Safe Driving features
Your Personal Information We use this permission to provide the website data in the Daily Report.
Phone Calls This allows us to correctly identify the child’s phone (part of registration and the SMS commands functionality). We do not initiate any phone calls from within the application.
Services That Cost You Money This refers to the use of network data, SMS messaging and phone calls. The application does initiate sending of SMS text messages to the admin phone, as part of the SMS commands functionality, and to provide alerts and reports to the admin phone. The data network is used during initial registration and reporting. We do not initiate any phone calls from within the application
System Tools We use this permission to be able to provide the Application Control feature, and to monitor change of system items (eg: to send an alert should the child disable GPS, or change the phone time in an attempt to get around phone lock)
Network Communication This is needed to communicate with the registration and management server.