Questions? Problems?

Answers to common questions are provided on the FAQ index box below.

Click on the item area of interest, or enter a search word.
There is a “back” arrow in the top left of the FAQ index box

If you are not able to find an answer to your question:

Please select the “Didn’t find the answer” item, to see a form where you can send us an email.

Or you can email us directly:

We aim to respond to emails the same day, but usually within 24 hours.

Ensuring correct email address has been entered

1. If you use the form on this page to request support, then within a minute or two you should receive a copy of your question via an email automatically sent to the email address that you entered on the form. If you do not see that email, then it may be that a typing error was made during entry of the email address.

2. Please enter, or email us from, the email address used to register the MMGuardian application. (This of course assumes that the relevant email address is real, and that you can receive and read messages to that email).