Successful connection over WiFi When the Sync App is able to detect your child’s device over WiFi, this will be indicated on the Detected Devices screen in the Sync App, as seen in the picture below: Note: only devices that have already been configured in the Sync App will be able to be detected over… Continue reading Sync App WiFi Connection Issues
The MMGuardian Sync App is an application that parents install onto their own home computer (or laptop) to get reports of iMessage, SMS and popular social media app messages. When your child’s iPhone or iPad is connected to the same WiFi network as your computer, the Sync App will periodically ‘synchronize’ with your child’s device,… Continue reading What is the Sync App?
Subscriptions other than ones from Apple iTunes can be cancelled at the MMGuardian web portal. Subscriptions from Google Play Store Google Play Store subscriptions can be also cancelled from the PlayStore account from which the purchase was made. Please see https://support.google.com/googleplay/answer/7018481 Subscriptions from Apple iTunes Apple iTunes subscriptions can only be cancelled from the Apple… Continue reading Cancel Subscription
Android Phones If the new phone has the same number as the old one, just install and register the app to the new phone, using your existing account email and password. The system should automatically assign the licence/subscription from the old phone. However, if the new phone has a different number, then you will need… Continue reading Transferring a License or Subscription